Privacy Policy

Your privacy is important to Véloro Bicycles, Inc. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with Véloro. Here are some examples of the types of personal information Véloro may collect and how we may use it.

What personal information we collect

  • We may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • When sending gifts, gift certificates or promotional certificates for products and/or services Véloro may collect information from the buyer and the of recipient such as names, mailing addresses, email addresses, and phone numbers,
  • When we perform a bike fitting we may inquire about cycling preferences, health/ailments/injuries, and record body geometry measurements.

How we use your personal information

  • The personal information we collect allows us to contact you or a recipient of a gift in case we have any questions, product announcements, upcoming events.
  • We also use personal information to help us develop, deliver, and improve our products, services and content to better serve you.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Véloro’s products, services, and customer communications.
  • The fit information we collect is used to inform you as to which products may best be suitable for you and assist with recommendations based on our expertise.

Disclosure to Third Parties

At times Véloro may make certain personal information available to strategic partners that work with Véloro to provide products and services. For example if you warranty a product Véloro may need to disclose certain personal information to the manufacturer. If requested to register products purchased on your behalf with the manufacturer.

Service Providers

Véloro shares personal information with companies who provide services such as information processing, credit/debit card processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Véloro operates.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Véloro to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Véloro takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

When you post on a third-party forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you post a comment or review on Facebook, that information is public. Please take care when using these third party features.

Integrity and Retention of Personal Information

Véloro makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Third-Party Sites and Services

Véloro websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party software application for cycling products such as a computer, GPS, etc... Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Véloro employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about Véloro’s Privacy Policy or data processing, please contact us.

Véloro may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Véloro Bicycles, Inc. 910 Main Street, Redwood City, California, 94063, USA